Terms of service

Welcome to The Monoclo! By accessing our website, making a purchase, or using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. General Terms

  • By using our website or purchasing our products, you confirm that you are at least 18 years old or have parental/guardian consent.

  • We reserve the right to modify, suspend, or terminate services at any time without prior notice.

  • All content (images, descriptions, logos) on our website is our intellectual property and may not be used without permission.

2. Ordering & Payment

  • Prices are listed in Hong Kong Dollars [HKD] and are subject to change without notice.

  • You agree to provide accurate and complete billing/shipping information.

  • We reserve the right to cancel orders suspected of fraud, pricing errors, or insufficient stock.

3. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.

  • Risk of loss/damage transfers to you upon delivery.

  • Customers are responsible for any customs fees or import taxes.

4. Returns & Refunds

  • We do not accept returns, exchanges, or refunds unless the product is faulty.

  • Faulty items must be reported within 2 days with proof (photos/videos).

  • If a refund is approved, it will only be processed after we receive and inspect the returned item. No refunds will be issued prior to return.

5. Product Quality & Disclaimer

  • Every item undergoes strict quality checks before shipment.

  • Minor variations in color/measurements/fabric due to screen settings or handmade details are not considered defects.

  • We are not liable for any damages or injuries caused by misuse of our products.

6. Limitation of Liability

  • The Monoclo is not responsible for indirect, incidental, or consequential damages arising from product use or website issues.

  • Our total liability for any claim is limited to the product’s purchase price.

7. Governing Law

  • These Terms are governed by the laws of Hong Kong SAR. Any disputes will be resolved in its courts.

8. Contact Us

For questions, contact:
the.monoclo.info@gmail.com 
+852 5640 9240 

By purchasing from The Monoclo, you acknowledge and agree to these Terms of Service.

Last Updated: April 2025